If you replace parts on a customer's vehicle, what must you do with the old parts?

Retaining the old parts until the vehicle is returned to the customer is important for several reasons. First, it allows for transparency in the repair process; customers may want to see the parts that were replaced to understand the repairs that were made to their vehicle. This can build trust and provide assurance that the work was necessary and performed correctly.

Additionally, retaining the old parts can help resolve any potential disputes that may arise regarding the condition or necessity of the repair. If the customer has questions or concerns post-service, having the parts available can facilitate a discussion about their condition and the reasons for replacement.

In some situations, it may be a legal requirement or a part of the shop's policy to hold onto old parts for a certain period, providing further accountability. Thus, retaining the old parts until the vehicle is returned not only aids in customer service but also enhances business practices by fostering trust and transparency.